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Customer Service

Terms of Service

Privacy Policy Return Policy FAQ Backorder & Cancellation Policy Ordering Terms Payment Terms

Terms of Service

Effective Date: November 26th 2024

Welcome to Diamond Star. (the "Company"). By accessing or using our website (the "Site"), you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree, please refrain from using our services.

  1. Acceptance of Terms

By accessing or using the Site, you confirm that you are at least 18 years of age or have the consent of a legal guardian and are legally able to enter into a binding contract.

  1. Products and Services
  • The Company specializes in selling glass products, including but not limited to vases, drinkware, decorative items, and custom glassware (the "Products").
  • All products are subject to availability. We reserve the right to discontinue any product at any time.
  1. Pricing and Payments
  • All prices are listed in U.S. Dollars and are subject to change without notice.
  • Payment must be made at the time of purchase through our approved payment methods, including Mastercard, Visa, and American Express.
  1. Shipping and Delivery
  • Shipping costs are calculated at checkout based on your location and chosen delivery method.
  • Delivery times are estimates and are not guaranteed. The Company is not responsible for delays caused by shipping carriers or customs.
  • Risk of loss and title for products pass to you upon delivery.
  1. Returns and Refunds
  • Our return policy lasts 15 days from the date of delivery. To be eligible for a return, the product must be unused and in its original packaging.
  • Custom or personalized products are non-returnable unless damaged or defective.
  • Refunds are issued to the original payment method within 7-10 business days of approval.
  1. Intellectual Property
  • All content on the Site, including text, images, graphics, and logos, is the property of the Company and is protected by copyright and trademark laws.
  • You may not use, reproduce, or distribute any content from the Site without prior written permission from the Company.
  1. User Conduct

You agree not to:

  • Use the Site for unlawful purposes.
  • Interfere with the security or functionality of the Site.
  • Submit false or misleading information.
  1. Limitation of Liability

The Company is not liable for:

  • Any damages arising from the use of the Site or Products.
  • Loss of data, profits, or business opportunities.
  • Damage caused by misuse or improper handling of Products.
  1. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  1. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

  1. Governing Law

These Terms are governed by the laws of California, without regard to its conflict of law principles.

  1. Contact Information

For questions or concerns regarding these Terms, please contact us at:
Email: info@diamondstarglass.com
Phone: 909-980-1658
Address: 1455 Auto Center Drive, Suite 150, Ontario, CA 91761

By using our Site or purchasing our Products, you acknowledge that you have read, understood, and agree to these Terms of Service.